Your satisfaction is our priority. If you're not fully happy with your purchase, we’re here to help.

Return Eligibility

You may request a return or exchange if:

• The product is damaged, defective, or not as described.

• The request is made within 7 days of receiving your order.

• The item is unused, in its original packaging, and with all tags intact.

Non-Returnable Items

We do not accept returns on the following:

• Used or damaged items due to customer mishandling.

• Personal care products, undergarments, or hygiene-related items (unless defective).

• Clearance or sale items (unless faulty).

How to Request a Return

1. Contact us via WhatsApp or email (support@sastichez.pk) within 7 days of receiving the item.

2. Provide your order number, reason for return, and clear photos/videos of the issue (if applicable).

3. Our team will guide you through the return or exchange process.

Refunds

• If approved, refunds are processed within 5 to 7 business days after we receive and inspect the returned item.

• Refunds are issued via bank transfer or in the form of store credit, depending on your preference.

Exchanges

• You may exchange an item for a different size or color (if available).

• In case the requested product is not available, we’ll offer a refund or store credit.

Return Shipping

• If the return is due to an error on our part (wrong or damaged item), we cover the return shipping.

• If it’s a change of mind or incorrect order by the customer, the customer will bear the return shipping cost.

Need Help?

For any return or exchange questions, please reach out to us at:
📧 support@sastichez.pk
📱 +923056415054